How fast should a small business respond to a new lead?

How fast should a small business respond to a new lead?

Michele Margetts
Published on: 26/10/2026

The first business to reply usually wins the job. Here's how fast to respond to a new lead, and how to make it happen when you're busy.

Signs your CRM was never finished setting up

Signs your CRM was never finished setting up

Michele Margetts
Published on: 26/10/2026

Paying every month for a CRM that's half set up? Here are the signs, what they cost you, and how to clean it up without starting over.

Is your website losing you phone calls? A five-minute check

Is your website losing you phone calls? A five-minute check

Michele Margetts
Published on: 26/10/2026

Most local customers find you on their phone. This five-minute check shows whether your website makes it easy to call, book or reach you.

What happens when someone calls your business after hours?

What happens when someone calls your business after hours?

Michele Margetts
Published on: 26/10/2026

Most small businesses send after-hours calls to voicemail, and most callers hang up. Here's what callers expect now and how an AI phone assistant fills the gap.