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Questions we get asked.
Straight answers about websites, the CRM, AI assistants, pricing and how we work. If yours isn’t here, ask it during a free evaluation.
Getting started
What does Solution1 do?
We set up and run your website, CRM, marketing, blogs and automation on one platform, HighLevel. A lead from your website goes straight into text and email follow-up and onto your calendar without anyone copying it over. Michele Margetts, our founder, has run the operations side of businesses from law firms and real estate to restaurants and hotels, so the systems are built around how a business actually runs.
What do I need before the evaluation?
Nothing. If you have a website, have the address handy. If you know roughly how many leads you get a month, that helps too.
Do you work with new businesses?
Yes. We work with businesses from just starting out up to about $10 million a year. The CRM plan is built so a new business can start small.
What happens on the free evaluation?
It's 30 minutes. We look at your website and how leads reach you today, find where they're slipping through, and tell you what we'd fix first. No pressure to buy.
Where do you work?
Anywhere in the United States. Everything is done online, from the evaluation to launch.
Pricing and timelines
How much does it cost?
The CRM and automation start at $125 a month. Websites are quoted per project because a five-page site and a full funnel with payments are very different jobs. You get a fixed price in writing before we start.
Is there a setup fee for the CRM?
Yes, a one-time setup fee based on what we're building for you. It's in your written scope before anything starts, so there are no surprises.
Is there a contract?
Not for the monthly plans. They're month to month, so you can cancel any time. Website builds are covered by the written scope you approve before we start.
How long does a website take?
It depends on what you need. A site in one language is a different job from one in three, and adding a blog or booking with payments changes the timeline too. After the evaluation you get a written scope with your launch date in it, and the Launch Promise backs that date.
Search and AI visibility
What's the difference between SEO and AI search optimization?
SEO helps you rank in Google's results. AI search optimization helps tools like ChatGPT, Gemini and Google's AI Overviews understand your business well enough to recommend it. We do both on every site.
How long until I see results from Google?
It varies with your industry and competition, and anyone who promises a ranking by a date is guessing. We set up everything Google needs on day one and show you the progress in Search Console.
Can my business really get leads from ChatGPT?
Two of our law firm clients have. One got a ChatGPT lead within a week, the other got two in a month. AI tools recommend businesses whose websites answer questions clearly and whose details match across the web, and that's how we build.
Can you build my site in more than one language?
Yes. We build multilingual sites, and each language version is set up so Google can show the right one to the right visitor.
Texting, calls and AI
Why do I need to register for business texting?
US carriers require business texting numbers to be registered (A2P 10DLC). Unregistered messages get blocked. We handle the registration with you.
Are calls recorded?
Our calls may be recorded, and callers are told at the start. We set up the same notice for clients who record calls.
Will customers know it's AI?
Yes. We set it up to say so at the start of every conversation and call.
Working together
Who will I be working with?
Michele leads your project from the evaluation through launch, and the Solution1 team handles parts of the build alongside her. You'll always know who to contact.
Do I have to switch all my tools?
No. We look at what you use now in the evaluation. If there's a tool you want to keep, we'll tell you straight whether it can connect.
Do I need my own HighLevel account?
Either way works. We can set your account up under Solution1 as part of the CRM plan, from $125 a month, or build inside a HighLevel account you already have. We'll help you pick in the evaluation.
Let’s look at your setup.
Book a free 30-minute evaluation. You’ll know what to fix first by the end of it, even if you never hire us.